Can't sign in?
No password to have forgotten, so if a code isn't reaching you it's almost always one of two things — and both are quick to sort.
Try the other way we can reach you
If you signed up with both an email address and a mobile, either one works here. A code sent to WhatsApp can go astray if WhatsApp isn't set up on that number, so put in your email address instead and try again — and the other way round if it was the email that didn't arrive.
Still nothing? Talk to a person
If neither reaches you — a changed number, an old email account you can't open any more — message us and we'll sort it out with you:
- WhatsApp the number you have for us, or
- email hello@filedtax.co.uk
Tell us your name and we'll take it from there. We'll check who you are before we change anything — which is the same reason this page can't just switch your details for you.
Codes last 10 minutes and can only be used once, so an old message won't work — always use the newest one.